Our normal turn around time for printed standard product is 3-6 weeks from the date the order is placed. However, if an order takes longer than 3 days for approval or during times with a heavier workload, this time can be extended. If your order is time sensitive, check with us to ensure prompt delivery.

To ensure the best quality, we need files in a resolution of minimum 300 dpi. Vector art is required due to its ability to be scaled infinitely without any loss of quality. Vector art is created using vector illustration programs, such as Adobe Illustrator. The most common Vector file extensions are .pdf .cdr and ai (Please note that not all. pdf files are vector.) If there is no way to provide us with artwork, we can provide you our in house design service. Please contact us for further details.

We use a combination of CMYK and the Pantone Matching System for all printing. If you already have a PMS color, make sure to enter it into the Special Instructions on your order.

Absolutely! Within one business day of placing your order, you will receive a digital proof depicting what your logo will look like when printed on the product ordered. This is the point to make any necessary changes. After we received the signed proof we will submit your order for printing and no further changes will be accepted.

We can send you the counter samples, but you have to pay the the samples cost and shipping cost. Cups with our design are free.

Special packaging is not a problem for us. Whether you need a different number of cups per PET-bag or customized packaging-we do it all. Just give us a call so we can work out the best solution.

So far it is not possible to have these parts of the cups printed.

Our cups have a polyethylene coating (PE) and this represents only a small % of the total weight of the cup. The PE coating not only makes the board waterproof, it is also melted onto the seams to weld the cup together. PLA coating also available, more eco-friendly and compostable choice.

The setup fee is a one-time fee charged to each size of custom printed product on your initial order. As long as your art does not change, you will never pay the setup fee on any subsequent reorders.

We gladly accept Direct Deposit, (only in USA we receive Zelle, Paypal or Company Check)

We offer sea, air or courier shipping. Most of our products are sent out by sea.

The Ship transit from Barranquilla to Houston can take between 5 and 10 days, to Miami around 4 to 8 days, and to New York between 7 and 15 days, approximately.

Due to the nature of custom printed products, there may be a +/-10% over under run (variance between amount ordered and amount produced).